Question 1

Is Lumi therapy?

Accepted Answer

No. Lumi is a wellness app, not therapy or medical care, and she isn’t a therapist. She can help you notice a heavy thought and look at it more kindly, and it sits well alongside therapy, but it can’t diagnose or treat anything. If you’d like to talk to a professional, your doctor is a good place to start. With Pro, you can take a PDF of your entries to a therapist, laid out to talk through.

Question 2

What AI does Lumi use?

Accepted Answer

Claude, made by Anthropic. If Claude is ever unavailable, Google’s Gemini answers instead. Neither company trains its models on your words. The AI only sees what you ask it to work on, such as a thought you want edited, and your words aren’t stored on our servers.

Question 3

Is my journal private?

Accepted Answer

Yes. Your journal, moods and check-ins live on your phone, and we can’t read them. You can lock the app with a PIN, or with your face or fingerprint. You don’t need an account to journal or to use the tools. You only sign in, with Apple or Google, if you want the AI features.

Question 4

What does Pro cost, and can I cancel?

Accepted Answer

Lumi is free to download and use, and everything that helps in a hard moment stays free. Pro starts with a 7-day free trial, and we’ll remind you two days before it ends. The App Store and Google Play show you the price, in your currency, before you pay. In the UK, the yearly plan works out at about 77p a week. You can cancel any time in your store settings, and if you cancel before the trial ends, you pay nothing.

Question 5

What if I’m in crisis?

Accepted Answer

Lumi isn’t an emergency service. If you’re in danger, or you might hurt yourself, call 999 in the UK, 911 in the US or your local emergency number now. In the app, help is always one tap away. The Talk to someone button sits in the corner of every hard-moment screen and shows helplines for your country. It’s free, it needs no account, and it’s never part of Pro. If something you write to Lumi sounds like a crisis, the app doesn’t send it to the AI: it shows you people who can help instead. In the UK, you can call Samaritans free on 116 123, day or night. In the US, you can call or text 988.

Question 6

Does it work offline?

Accepted Answer

Mostly, yes. Journaling, check-ins, the help screen and the tools for hard moments (breathing, grounding, TIPP and worry on ice) all work without a connection. Lumi’s edits of your own thoughts, chatting with Lumi and your week, edited use AI, so they need the internet.

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